Terms & Conditions of Use

By accessing and using this website and online shop, you agree to the following conditions:

1. Website use

  • All images on the website may slighty differ from actual products as products may slightly change over time.

  • All information provided on this website is used at your own risk.

  • You may not use any website material other than for personal use. All material is copyright protected and belongs to the owner of the website: Crafty Cultures (Pty) Ltd.

2. Delivery method

  • We will use either "The Courier Guy" or "Timefreight" or any other suitable courier service of our choosing.

  • Parcels will only be delivered to physical adresses. No PO Box deliveries will be permitted.

  • We will send you an email with a tracking number as soon as the parcel has been dispatched.

  • For more information, please refer to the Orders & Deliveries section of the site.

3. Insurance

  • Crafty Cultures is responsible for the good condition of your order until we ship it with one of our delivery service providers.

  • If you would like your order to be insured during delivery against breakages with The Courier Guy please advise us and we will quote you on the insurance.

  • Crafty Cultures will not be held liable for any breakages caused by the delivery service provider.

4. Payment methods

  • We only accept payment by EFT (electronic funds transfer). Your order will only be prepared once we have received your proof of payment and once the payment reflects on our bank account. 

  • After completing your order, you will receive an email with our banking details for you to perform payment. Once we have received the payment, we will prepare the parcel for shipment.

 5. Items out of stock

If, for some reason, an item was shown as being available on the online shop, and it appears that there is no stock at the time of your order, we will notify you immediately. You may then elect to:

  • Cancel the out-of-stock item or

  • Wait for the out-of-stock item.

In the event of cancelling your order, or an item, you may further select to be refunded or to be provided with a credit note for later use on our online store. For refunds you will have to provide your banking details to us in order to perform the refund.

6. Refunds

Due to the nature of the products we sell no refunds are accepted.

7. Communication during the processing of your order

Once you have placed your order, you will receive a number of emails concerning the progress of you order until it is shipped. In some instances it may be required for you to respond to these emails in order to ensure correct delivery. Non-responses may delay your shipment. Also, if our emails get bounced from your email inbox, we would like to contact you via telephone. Please ensure that you enter your cellphone number correctly on the order.

8. Warranty claims

If the equipment bought from Crafty Cultures is faulty due to bad workmanship or material, Crafty Cultures will either replace or repair your equipment, at our discretion.